MinuteFame is operated by Workivio Ltd (“we”, “us”, “our”), a private limited company registered in England and Wales under company number 17225310. Registered office: 4th Floor 45 Fitzroy Street, London, United Kingdom, W1T 6EB.
MinuteFame sells exactly 60 seconds of full-screen display. A standard minute is £1.00. A minute on Christmas Day, New Year’s Eve, New Year’s Day, US Independence Day or US Thanksgiving (4th Thursday of November) is £5.00. A video minute is £5.00 on any day.
Payments are processed by Stripe. Workivio Ltd is the merchant for your booking. MinuteFame never sees or stores your card details.
When we refund
You get a full refund of what you paid if:
- We refuse your minute because it breaks the content rules, and it is never shown.
- We take your minute down while it is live because it broke the content rules.
- You paid and the minute never appeared (a failed booking, a display fault, or we cancelled it).
The refund is the full £1.00 or £5.00, to the original payment method. We do not keep a booking fee.
If we took your minute down and it turned out to be fine
If a minute is reported and pulled while we check it, and we find it did not break the rules, the full amount comes back automatically, and you get a credit for an equivalent minute (same tier). You redeem it on any free slot. You do not have to ask.
When we do not refund
- Your minute ran for the full 60 seconds as booked and did not break the content rules. There is no refund for a change of mind after it has played.
- You booked the wrong minute or the wrong file and it played as booked.
Cancelling a future minute
If your minute has not started yet and we have not already refused it, email us to cancel and we will refund in full. Once the countdown for your minute has started, the rules above apply.
How long it takes
We release refunds to the original payment method as soon as we mark the booking refunded. Stripe and your bank set how long the money then takes to show.
How to ask
Email support@minutefame.com with the email on the booking and the minute’s date and time.
We do not handle refunds in public comments or through a third-party assistant.
Nothing here limits any rights you have under applicable consumer law.